{"id":25952753,"date":"2025-01-30T11:27:47","date_gmt":"2025-01-30T11:27:47","guid":{"rendered":"https:\/\/flora-eco.com\/general-conditions\/"},"modified":"2025-01-30T12:45:18","modified_gmt":"2025-01-30T12:45:18","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/flora-eco.com\/en\/general-conditions\/","title":{"rendered":"GENERAL CONDITIONS"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”default” background_image=”https:\/\/flora-eco.com\/wp-content\/uploads\/2024\/09\/photo-output5-scaled-1.jpg” min_height=”831.3px” custom_padding=”0px||51px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”53px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/flora-eco.com\/wp-content\/uploads\/2024\/09\/Artboard-2@4x-8-2-2.png” title_text=”Artboard 2@4x-8 2 (2)” align=”center” _builder_version=”4.24.1″ _module_preset=”default” custom_margin=”28px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_text_color=”#FFFFFF” header_font=”–et_global_heading_font|700||on|||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”55px” header_line_height=”0.8em” custom_margin=”8px|||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

<\/span>GENERAL CONDITIONS<\/b><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.1″ _module_preset=”default” custom_margin=”-295px|||||” custom_padding=”||39px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font=”–et_global_body_font|300|||||||” text_text_color=”#0C1028″ text_font_size=”18px” text_line_height=”1.9em” custom_padding=”|80px||80px|false|false” custom_padding_tablet=”|0px||0px|false|false” custom_padding_phone=”|0px||0px|false|true” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

PETS<\/b><\/p>\n

    \n
  • Our pet policy prohibits pets from entering the Flora complex, except in exceptions where the pet is accompanying a blind person.<\/span><\/li>\n<\/ul>\n

    GENERAL BOOKING CONDITIONS<\/b><\/p>\n

      \n
    • Each reservation is confirmed with a pre-paid deposit of 50% of the total amount for the stay.<\/span><\/li>\n<\/ul>\n
        \n
      • A request for available dates does not mean a reservation has been made.<\/span><\/li>\n<\/ul>\n

        CANCELLATION POLICY:<\/b><\/p>\n

          \n
        • In the case of cancellation of a reservation confirmed with a deposit up to 40 days before the arrival date, the HOTEL can refund the deposit free of charge and 100%.<\/span><\/li>\n<\/ul>\n
            \n
          • In case of cancellation of a reservation confirmed with a deposit after the fortieth day before the date of check-in, a penalty of 100% of the deposit to save the dates is formed. The amount of the deposit in this case is not refundable, but can be used for a future period within six months after the date of cancellation, the HOTEL not being responsible if there are no available dates or if there is a change in the accommodation prices. <\/span><\/li>\n<\/ul>\n

            [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”9px||6px|||” global_module=”36995″ saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.24.1″ _module_preset=”default” custom_padding=”||23px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/flora-eco.com\/wp-content\/uploads\/2024\/09\/Artboard-2@4x-8-2.png” title_text=”Artboard 2@4x-8 2″ align=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||-3px|||” custom_padding=”|||27px||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][dipi_divider content_text=”Contact us” content_text_tag=”h1″ first_decoration_line_color=”#C5B266″ first_line_weight=”3px” _builder_version=”4.27.0″ _module_preset=”default” text_font=”Cormorant|500||on|||||” text_text_color=”#C5B266″ text_font_size=”52px” custom_margin=”||12px|||” custom_padding=”0px|||||” text_text_align_tablet=”” text_text_align_phone=”center” text_text_align_last_edited=”on|phone” text_text_color_tablet=”” text_text_color_phone=”” text_text_color_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][\/dipi_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#faf5e9 61%|#ffffff 61%” custom_padding=”9px||0px|||” background_last_edited=”on|tablet” use_background_color_gradient_tablet=”on” use_background_color_gradient_phone=”on” background_color_gradient_stops_tablet=”#faf5e9 82%|#ffffff 100%” background_color_gradient_stops_phone=”#faf5e9 82%|#ffffff 100%” global_module=”36999″ saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_map address=”4418 \u041f\u0430\u0442\u0430\u043b\u0435\u043d\u0438\u0446\u0430, \u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f” zoom_level=”16″ address_lat=”42.12078334736″ address_lng=”24.199628901932″ disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”33px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_map][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” header_font=”–et_global_body_font|700|||||||” header_2_font=”–et_global_body_font|800|||||||” header_2_font_size=”20px” custom_margin=”||0px|||” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span>Address:<\/strong><\/h2>\n

            [\/et_pb_text][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||21px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span>village of Patalenitsa, Pazardzhik region<\/span><\/p>\n

            [\/et_pb_text][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” header_font=”–et_global_body_font|700|||||||” header_2_font=”–et_global_body_font|800|||||||” header_2_font_size=”20px” custom_margin=”-2px||-2px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span>Contacts:<\/strong><\/h2>\n

            [\/et_pb_text][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||21px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span><\/span>+359 895 08 51 54
            info@flora-eco.com<\/span><\/p>\n

            [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” border_width_all=”2px” border_color_all=”#C5B266″ box_shadow_style=”preset1″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_contact_form email=”info@flora-eco.com” custom_message=”This is a message from the contact form on the website. |||et_pb_line_break_holder||||et_pb_line_break_holder||First name: %%name%%: %%email%%: %%phone%%: %%fromdate%%: %%todate%%: %%message_2%% ” submit_button_text=”Send request” _builder_version=”4.27.2″ _module_preset=”default” _unique_id=”1d262d48-2f9b-496f-b858-ae63d122b85b” background_color=”#FFFFFF” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#c5b266″ button_border_radius=”11px” button_font=”–et_global_body_font||||||||” custom_padding=”30px|20px|30px|20px|true|true” border_radii=”on|9px|9px|9px|9px” global_colors_info=”{}” 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form_field_focus_background_color=”#FFFFFF” form_field_focus_text_color=”#000000″ form_field_font=”Roboto||||||||” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_contact_field][et_pb_contact_field field_id=”todate” field_title=”By date” _builder_version=”4.27.0″ _module_preset=”default” form_field_background_color=”RGBA(255,255,255,0)” form_field_text_color=”#333333″ form_field_focus_background_color=”#FFFFFF” form_field_focus_text_color=”#000000″ form_field_font=”Roboto||||||||” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_contact_field][et_pb_contact_field field_id=”message_2″ field_title=”Message” field_type=”text” fullwidth_field=”on” 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theme_builder_area=”post_content”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” header_font=”–et_global_body_font|700|||||||” header_2_font=”–et_global_body_font|800|||||||” header_2_font_size=”20px” custom_margin=”||0px|||” custom_padding=”|10px|0px|20px|false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span>Address:<\/strong><\/h2>\n

            [\/et_pb_text][et_pb_text disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||21px|||” custom_padding=”|10px||20px|false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span>village of Patalenitsa, Pazardzhik region<\/span><\/p>\n

            [\/et_pb_text][et_pb_text disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” header_font=”–et_global_body_font|700|||||||” header_2_font=”–et_global_body_font|800|||||||” header_2_font_size=”20px” custom_margin=”-2px||-2px|||” custom_padding=”|10px||20px|false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span>Contacts:<\/strong><\/h2>\n

            [\/et_pb_text][et_pb_text disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||21px|||” custom_padding=”|10px||20px|false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

            <\/span><\/span><\/span>+359 895 08 51 54
            info@flora-eco.com<\/span><\/p>\n

            [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.1″ _module_preset=”default” custom_padding=”11px|||||” global_module=”36998″ saved_tabs=”all” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

            GENERAL CONDITIONSPETS Our pet policy prohibits pets from entering the Flora complex, except in exceptions where the pet is accompanying a blind person. GENERAL BOOKING CONDITIONS Each reservation is confirmed with a pre-paid deposit of 50% of the total amount for the stay. 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